Shipping Policy
Thank you for shopping with Ofurry.
All Ofurry products are handmade and custom-made to order. Please review the information below regarding production time, shipping, delivery, and related matters.
Production Time
Because each fursuit is custom-made, please allow:
2–4 weeks for production before shipping.
Production time begins after:
Your order is confirmed
Your measurements and required photos are received
Your design details are finalized
Production times may vary depending on order volume and design complexity.
Shipping Time
After your order is completed and shipped, delivery typically takes:
5–14 business days
Delivery times are estimates and may vary depending on:
Destination country
Carrier performance
Customs processing
Holidays or peak seasons
We cannot guarantee exact delivery dates.
Shipping Destinations
We ship to most countries worldwide.
If you are unsure whether we ship to your location, please contact us before placing an order.
Shipping Costs
Shipping costs are calculated at checkout based on your shipping address
We select the most suitable carrier for your order
Tracking Information
Once your order is shipped, you will receive a confirmation email with a tracking number.
Please allow 24–48 hours for tracking information to update.
Customs, Duties & Taxes
International orders may be subject to customs duties, taxes, or other fees imposed by your country.
These fees are the responsibility of the buyer.
We are not responsible for delays caused by customs.
Damaged Packages
We take packaging seriously. However, if your package arrives damaged:
Contact the carrier’s customer service immediately
Request a damage claim number
Take clear photos/videos of:
The package
The damage
The product
Then contact us within 7 days of delivery and provide the claim number and evidence.
We will assist you with the next steps.
Lost Packages
If your tracking shows no movement for an extended period or indicates a lost package, please contact us.
We will work with the carrier to locate your shipment.
Incorrect Address
Please ensure your shipping address is correct at checkout.
We are not responsible for orders shipped to an incorrect address provided by the customer.
If an order is returned to us due to an incorrect address, additional shipping fees may apply.
Delays
While we strive to meet estimated timelines, delays may occur due to circumstances beyond our control.
If your order is delayed, we will notify you as soon as possible.
Contact Us
If you have any questions about shipping, please contact: