Contact Us
We’re here to help.
Whether you have questions about custom fursuits, the ordering process, measurements, shipping, or anything else, feel free to reach out to us at any time.
Our support team will respond as soon as possible.
Customer Support Email
This is the fastest and most reliable way to contact us.
Please include as much detail as possible in your message so we can assist you efficiently.
Before You Contact Us
You may find quick answers on these pages:
About Us
Custom Order Process
FAQ
Shipping Policy
Refund & Return Policy
Checking these pages first can often save time.
What to Include in Your Message
To help us assist you faster, please include:
Your full name
Order number (if you have already placed an order)
The type of fursuit you are interested in (fullsuit, partial, head only, etc.)
A brief description of your question or request
If your inquiry is about a custom design, you may also attach reference images.
Business Hours
We handle messages daily.
Typical response time: within 24–48 hours
(Response times may be slightly longer during holidays or peak production periods.)
For Existing Orders
If you are contacting us about an existing order, please include your order number in the subject line of your email.
Example:
Subject: Order #12345 – Measurement Submission
File Submissions
When sending measurements, photos, or design references:
Use clear, well-lit images
Ensure files are not compressed or blurred
You may use cloud links (Google Drive, Dropbox, etc.) if files are large
We Respect Your Privacy
Any photos, measurements, or personal information you provide will be used only for the purpose of creating your custom fursuit and will never be shared with third parties.
Thank You
Thank you for your interest in Ofurry.
We look forward to helping bring your character to life.